FAQ's


What should you do if you're involved in an automobile accident?
No matter how minor, it is wise to report every auto accident to the police. Then contact our shop. We will assist you with the processing of your claim, answer your questions, and advise you to ensure that safe and proper repairs are made to your vehicle.



Do you have to take your vehicle to a drive-in claims center or get multiple appraisals?
No. If you request it, your insurer must inspect the damage to your car at our facility rather than at their drive-in claims center. They are legally prohibited from coercing or using any tactics intended to prevent you from seeking damage appraisals at your own auto body shop rather than their drive-in claims facility.



Do you have to use a specific collision repair shop?
No. In Massachusetts, you have the absolute right to select the collision repair shop of your choice. When your insurer gives you a list of registered repair shops, they likely will have indicated those shops which have entered into a contract with them. The contract determines how your vehicle will be repaired and encourages the use of imitation replacement parts. By choosing an insurance preferred or referral shop, you may be giving up your rights in the repair process. [212 CMR 2:04:(c)]



Why should you choose your own collision repair shop rather than one "suggested" by the insurance company?
There are compelling reasons to choose an independent, trusted repair shop that you know will make sure your vehicle is restored to its pre-accident condition. Insurance appraisers work for insurance companies. We work for you. We are looking out for your best interest. Our shop will negotiate directly with the insurance company for the proper repairs so that your vehicle is safe for you and your family. We, as an independent collision repair shop, will serve as your advocate in the repair process. Preferred or referral repair shops contract with insurance companies regarding the costs and repair procedures. The insurance company sets the rules and the preferred or referral repair shop simply follows them to keep the insurance companies' costs down. These cost reductions have to come from somewhere. They may affect the quality and thoroughness of the repair service and/or the quality and condition of the parts used. You have paid your insurance premiums with the expectation of receiving safe and proper repairs, not cheap repairs.



What are aftermarket or non-OEM parts?
Aftermarket parts (aka generic, imitation, quality replacement or non-original equipment manufacturer) are "knockoff" parts made by a company other than the manufacturer of your vehicle. These parts are made to look like your vehicle's parts, but may never have been crash tested and may affect the performance and safety of your vehicle. They are not covered under your vehicle manufacturer's warranty and there are no provisions for recalls based on the safety or performance of these parts. Your insurance company may attempt to use aftermarket parts to save money on your vehicle's repairs. Our repair facility will help you negotiate with your insurance company for the appropriate original equipment manufacturer's parts to maintain the integrity and value of your vehicle.



Do I need an appointment for an estimate? How long will it take? Is there a cost?
Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.



You are responsible for your deductible, if you have one, payable to Body Language, Inc. at the completion of repairs. The insurance company is responsible for all repair expenses above your deductible. It costs you no more to choose the repair facility that provides the highest quality repairs. Please contact us for more information.



How do I set up an insurance claim?
Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at Body Language, Inc. Contact us directly and our customer service representatives will guide you through the process. We are direct repair facility with most insurance companies. This means we can make the process simple and quick for you. You can also contact us 24 hrs a day.



Should I drive my car after an accident?
It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn't feel "quite right", or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene. We can best determine your vehicles safety if you drop by our location.

Body Language, Inc.
525 Blackhawk Dr
Westmont, IL 60559
Phone: (630)323-1132
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